Benefits and Shortcomings of Outsourcing
The term outsourcing has widely spread in America. Outsourcing is not for use in manufacturing only because it is possible to connect with a person in another nation on customer care line. However, being popular is not an indicator of outsourcing being an all-time option. Outsourcing has its cons and pros as explained in this article.
Outsourcing is advantageous because labor costs go down. Among the most important determinants of the price of a commodity is the labor cost. Companies determine their prices in relation to the amount they pay its people. The cost of living is high in America and this translates to higher wages for factories. However, the cost of living in China and India, meaning employees can receive lower wages and be in a position to cater for their expenses. This lowers the cost of manufacturing hence able to offer, allowing them to offer products at a competitive price.
It is advisable that you outsource because more hours are created. While there are 40 working hours a week for the Americans, time is not a concern when technical issues are concerned. In case a company is interested in providing customer support in-house; staffs have to be in offices the whole day all week. Staffs in the office at 0000h may experience issues like insomnia, insufficient sleep, difficulty in concentrating, lack of energy, irritability, and difficulty with personal relationships. However, if someone in India answers customer service at midnight, it is day time for them. As a matter of fact, some IT companies subcontract services to all time zones to maximize the time they offer services.
Outsourcing is disadvantaged in that there is less quality control. When your company does everything in-house, you can perform the quality check by walking around. When you outsource from another company, you will not find it hard to control quality. Therefore, issues can repeat themselves many weeks only to come to your notice when clients complain or you board an overseas flight to look at what is going on.
It is disadvantageous to outsource because it lowers staff morale. Company morale is at stake when workers feel they are not secure with their jobs. Upon starting to outsource different services overseas, the remaining employees begin to feel insecure. They tense and start looking for greener pastures.
Outsourcing is disadvantaged by cultural barriers. Different parts of the world have value systems that differ and what a region accepts may be unacceptable in a different region. If the outsourced company does not have the same cultural values as your business, they may have different business priorities hence causing problems. A language barrier also brings about frustrations among clients and service providers.
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